Job Description:

Customer Service Coordinator

Permanent Opportunity
Based in Stevenage
Monday to Friday | 9:00am - 5:00pm | 100% Office Based
Permanent Salary: £28,000 - £30,000 per annum (depending on experience)

Are you passionate about delivering exceptional customer service and building strong client relationships? Do you thrive in a fast-paced environment where no two days are the same?

Our client is a prestigious and well-established packaging organisation with an excellent reputation for quality, innovation, and customer satisfaction. Due to continued growth, they are looking to recruit a Customer Service Coordinator to join their friendly and supportive team.

The Role

As a Customer Service Coordinator, you will play a vital role in supporting customers and distributors, ensuring every enquiry and order is managed efficiently from start to finish. You'll build long-term relationships with customers, identify opportunities to grow existing accounts, and deliver an outstanding customer experience at every stage.

Key Responsibilities

• Build strong, long-lasting relationships with distributors through proactive and professional communication.
• Take ownership of customer enquiries and orders, managing them through to successful completion.
• Process customer orders and quotations accurately within agreed timescales.
• Recommend suitable products and prepare quotations tailored to customer requirements.
• Follow up quotations and provide regular feedback to the Customer Service Manager.
• Identify opportunities to upsell products and maximise customer value.
• Work collaboratively with colleagues to deliver an exceptional customer experience.
• Monitor sales trends and proactively identify opportunities for growth.
• Become fully proficient in the company's internal systems.
• Maintain accurate records and ensure excellent attention to detail at all times.
• Support the wider team and undertake additional duties to contribute to the continued success of the business.

About You

We're looking for someone who enjoys building relationships, solving problems, and providing first-class customer service. You will be organised, motivated, and confident communicating with customers over the phone and via email.

Ideally, you will have:

• Previous experience within a customer service, customer support, sales support or account coordination role.
• Excellent communication and relationship-building skills.
• A proactive, positive, and results-focused approach.
• Strong organisational skills with the ability to prioritise a busy workload.
• Excellent attention to detail and accuracy.
• Confidence working both independently and as part of a team.
• The ability to work under pressure and meet deadlines.
• Good IT skills and the ability to quickly learn new systems.
• A flexible approach and willingness to support the business when required.

What's on Offer?

• Permanent opportunity.
• Permanent salary of £28,000 - £30,000, depending on experience.
• Monday to Friday working hours (9:00am - 5:00pm).
• 100% office-based role in Stevenage
• Opportunity to join a prestigious and growing packaging organisation.
• Friendly, supportive team environment with genuine long-term career prospects.

If you're an enthusiastic Customer Service professional looking for your next challenge within a respected and growing business, we'd love to hear from you. Apply today!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.