Job Description:

🌟 Temporary Complaints Assistant Wanted!🌟

Upon application for this role you will receive a text message/email link to engage with our AI agent, please complete this to enhance your application.

📍 Location: Hemel Hempstead
📄 Contract Type: Temporary (4-6 weeks)
🚀 Start Date: ASAP
💷 Hourly Rate: £14.84 per hour
⏰ Hours: Monday to Friday, 9:00am-5:00pm (1-hour lunch)
🏢 Office-Based: 5 days per week


We are seeking a Temporary Complaints Assistant to support a busy Complaints & Resolutions team. This is an excellent opportunity for an organised and customer-focused individual with strong administrative skills.
Key Responsibilities:

• Taking calls from customers and providing written acknowledgements of complaints.
• Coordinating and maintaining the complaints log and providing general administrative support.
• Inputting data and maintaining accurate complaints and compliments records.
• Monitoring and chasing progress on actions arising from complaint investigations.
• Assisting with the collation of responses to Subject Access Requests.
• Supporting the Complaints & Resolution Manager and wider team with day-to-day administration.

Ideal Candidate Profile:

• Previous administration and customer service experience.
• Strong communication skills, both written and verbal.
• Excellent attention to detail and organisational skills.
• Comfortable handling sensitive information professionally and confidentially.
• Confident using Microsoft Office and maintaining accurate records.
• Able to prioritise workloads and work effectively in a busy office environment.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.