Job Description:

Resident Liaison Officer – Stevenage Council Contract

Location: Stevenage
Salary: £30,000 – £34,000 + Package
Contract: Permanent

We are looking for an experienced Resident Liaison Officer (RLO) to join our team, supporting the delivery of works on a long-term Stevenage Council contract.

Scope of Works

• Window & door replacements
• Pitched roof works
• Planned maintenance & refurbishment

The Role

You will act as the key link between residents, site teams and the client, ensuring residents are kept informed throughout the works programme. You'll manage resident queries, arrange access and help minimise disruption.

About You

• Previous RLO / Customer Liaison experience
• Social housing or planned maintenance experience desirable
• Excellent communication and relationship-building skills
• Confident handling resident queries and complaints
• Organised, proactive and professional
• Full UK driving licence desirable

What's on Offer

• £30,000 – £34,000 + Package
• Permanent position
• Long-term council contract
• Career progression opportunities