Job Description:

About the Role

We are looking for an experienced, professional and personable Front of House / Receptionist to be the first point of contact for our clients and visitors. This is a varied role at the heart of a small, friendly law firm, combining reception and telephony duties with office and facilities support. You will play a key part in creating a warm, polished first impression of the firm and in keeping the office running smoothly day to day.

Key Responsibilities

Reception & Client Care

• Greet clients, visitors and guests warmly and professionally, ensuring a positive first impression of the firm
• Answer, screen and direct incoming telephone calls promptly and courteously
• Manage meeting room bookings, ensuring rooms are set up and tidied for client meetings
• Offer refreshments to clients and visitors and manage catering for meetings where required
• Handle incoming and outgoing post, deliveries and couriers

Office & Facilities

• Ensure the kitchen is fully stocked with coffee pods, water, milk and other refreshment supplies
• Monitor and replenish stationery and general office supplies
• Liaise with suppliers and contractors for office facilities matters (cleaning, maintenance, equipment)
• Keep reception, kitchen and communal areas clean, tidy and presentable at all times
• Support health & safety and general housekeeping standards across the office

Administrative & Case Support

• Accurately log and update client and matter information using the firm's case management system
• Provide general administrative support to fee earners and the wider team as required
• Assist with filing, scanning, photocopying and document management
• Support the onboarding of new clients, including file opening and ID verification processes
• Use initiative to identify and resolve day-to-day issues without needing constant direction

About You

• Previous front of house / reception experience within a law firm or professional services environment is essential
• Experience working front of house for a small firm, comfortable wearing multiple hats
• Confident, competent user of case management systems
• Calm, professional and well presented, with a genuine passion for delivering excellent client service
• Able to build rapport and communicate effectively with people at all levels, from clients and visitors to partners and support staff
• Comfortable dealing with a wide range of personalities with tact, discretion and diplomacy
• Self-motivated with strong initiative; able to prioritise and manage a varied workload with minimal supervision
• Excellent verbal and written communication skills
• Strong organisational skills and close attention to detail
• Several years' solid, relevant experience in a similar role

What We Offer

The opportunity to join a well-established, close-knit firm in the heart of St Albans, where you will be valued as a key member of the team and the face of the firm to every client who walks through the door.

- Competitive salary of £24,000 – £27,000, dependent on experience

- Friendly, supportive small-firm environment

- Pension scheme

- 22 days' holiday allowance (plus bank holidays)

- On-site parking

- Early finish at 4.30pm on Fridays