Job Description:

Customer Service Advisor

Connect2Luton are excited to recruit a team of Customer Service Advisor (s) on behalf of Luton Borough Council paying £14.59 per hour.

Main purpose of position

Working within the Customer Service Centre, you will provide information, advice and guidance to residents across a wide range of Council services. You will support customers via telephone, email and face-to-face contact, helping to resolve enquiries and promote online services.

As a Customer Service Advisor you will be responsible for:

• Responding to customer enquiries, requests and complaints.
• Providing advice and guidance on Council services.
• Supporting customers to access online and self-service options.
• Maintaining accurate records using Council systems.
• Processing payments and supporting debt recovery activities.
• Verifying customer information in line with data protection requirements.
• Working with internal teams and external partners to achieve positive outcomes.
• Contributing to service improvements and customer satisfaction.

Skills and Experience

• Previous customer service experience in a busy environment.
• Experience handling complex enquiries and resolving issues.
• Strong communication and interpersonal skills.
• Good IT skills, including Microsoft Office.
• Ability to maintain accurate records and manage information.
• Excellent organisational skills and attention to detail.
• Ability to work effectively as part of a team.

Additional Requirements

• Ability to work on a rota basis, including occasional evenings and Saturdays.
• Ability to work from alternative Council locations when required.
• Commitment to delivering excellent customer service.

You will be required to be in the office for training for 6 weeks of training, following on from training this role will offer hybrid working.

About Us

Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract and interim roles at the Council.

We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.